COVID-19 DISCLAIMER: PLEASE EXPECT YOUR ORDER UP TO 10 WORKING DAYS FROM PLACING ORDER, OUR APOLOGIES FOR THE INCONVENIENCE. READ MORE ON THE SA COVID-19 PORTAL.
The customer is allowed to inspect the goods on delivery and then refuse the delivery, they will receive a full refund.
We will offer a 30 day returns policy. Please note that we will stipulate that the goods must be in original condition and packaging.
We do have a 6 month quality guarantee on our products, please note the we will gladly refund the consumer if:
Please be advised that all return requests are collected by New Balance within 3-10 working days of request. We do not replace returned items nor do we provide discount on new purchases if the item was purchased at a discounted price or voucher. The online store only do refunds and replacements must be ordered online by the customer.
We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 30 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise.