Important Shipping Information

Standard delivery charges R80.00 and takes 3 -5 working days.

New Balance offers FREE delivery on all orders over R500 for registered member.

• Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
• We will only fulfill orders with a physical location within the borders of the Republic of South Africa.
• Free Delivery option will take 3-10 working days during peak promotional periods such as Black Friday, Cyber Monday.
• Returns may take up to 10 working days to be collected during peak promotional periods such as Black Friday and Cyber Monday.

Special Delivery Arrangement

Contactless Delivery

• We will send you the driver’s name, photo and license plate number so that you know who is delivering your parcel.
• Check the license plate number that we sent you and confirm it’s the same as the driver’s vehicle.
• The driver will hand sanitise first and then retrieve your parcel for delivery.
• The driver will position it in a suitable place for you and step back 2 meters.
• The driver will request a photo of the premises.
• You do not need to be in the photo if you prefer.
• You will receive a message on your phone so that you can sign for your delivery.
• You are now ready to pick up your parcel.
• Details of vehicle registration, driver and messaging for proof of delivery will not be sent to customers in outlying areas, however, all other protocols will be in place.

Promotional Notice 

• Delivery will take place within 3-10 working days during peak promotional periods which is 22 November until the end of December. Whilst we take the utmost care in ensuring that we supply the product ordered, in some instances due to the increased volume of purchases over the peak traffic period of November and December, we may have an instance where the product ordered has been oversold. We will then not be able to supply the product and a full refund will be initiated. We apologize in advance for any oversolds experienced during peak season
• All orders needing to be delivered before the 25th of December need to be made by the 13th of December. If you would like your parcel to arrive by the 24th of December to gift to a loved one, ensure your order is placed no later than 13 December. Please provide the correct address upon checkout to assist us in delivering on time. Ensure that you have given us the correct street number, street name, city, province and postal code. The correct postal code is vital for a successful delivery. Please note that change of address after checkout will delay your order. Therefore, please ensure that you provide the correct delivery address upon checkout.
• Please bear in mind that if you go on holiday during this period, ensure that you have arranged for someone to receive your parcel at the address provided on checkout. If your address provided is a work office or store, please note that places of work end early on 24th and 31st December. Ensure that you can be available at your place of work on these dates from 9am to 5pm. Alternatively, change your address upon checkout to an address where you will be able to receive your order
• Your first delivery notification SMS will be sent only once our courier receives your parcel at the Dawn Wing DC and your second and final SMS will be sent when your parcel is out for delivery on the specified date. Please keep SMS notifications switched on. Should you miss your delivery 3 times, your parcel will be sent back to the warehouse for a full refund.

Change of Address

Once an order is placed, we will not be able to facilitate a change of address. The parcel will be delivered to the address provided upon checkout. If there is an error on the original address provided that will delay your delivery, please contact our helpdesk where an agent will try to best assist you.

If you have provided an incorrect address upon checkout, you may contact the helpdesk to redirect your parcel back to our warehouse for a refund. Alternatively, if the courier arrives at the incorrect address, you may reject the parcel and ask the courier to redirect the parcel back to our warehouse for a refund.

Thereafter, please follow the refunds procedure for more information on payment.

NB1 Custom Orders

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB1 Custom order could delay your shipment.

Orders From Outside The USA

This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:

• UK: New Balance UK
• Australia: New Balance AU
• New Zealand: New Balance NZ

Important Note For APO/FPO Customers

New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.